Questions and Answers

Q1. Do I have to pay to take part in this service? It looks too good to be true.

A1. All you have to do is register (IT'S FREE!) and start bidding. To bid you just have to buy credits. You can find credit options on the bidding page.

Q2. How do ReverseBay auctions work?

A2. Reversebay is a unique, fresh way to win items for a fraction of the retail value. The winner of each auction is not necessarily the highest bidder, it is the person with the lowest unique bid! (No one else has bid the same amount.)

Q3. What is the process to make a winning bid?

A3. After registering with ReverseBay.com.au, members select the item they wish to bid on and place a valid bid that cannot exceed the displayed maximum  price.

Members may bid as often as they wish on available items. Each valid bid will be documented in the 'My Account' section of the website.

Bid credits will be charged for each valid bid. The bid credit amount is determined per auction.
Bid credits for each item are displayed with each auctioned item on the ReverseBay website. Each auction has a limited quantity of valid bids allowed.

The auction will successfully close upon receipt of the required quantity of valid bids (Note - auctions may be closed/withdrawn at ReverseBay's discretion without notice, any auction withdrawn will have all bids received credited back to bidder accounts)

The number of valid bids allowed or remaining is displayed with in each auction. The Bidder that submitted the lowest unique valid bid will win the product. In the event that an auction has no unique valid bid, the Bidder that first submitted the lowest non-unique valid bid will win the product.

The successful Bidder will receive a notification email directing them to confirm their order within five business days. The auctioned item will be processed and shipped to the address on record for the successful Bidder.


Q4. How much does it cost to bid?

A4. For each auction there is a Bid Credit amount, each credit costs $.50 to purchase so an auction with a bid credit amount of 2 would in effect cost you $1.00 per bid. Below are the credits details:
$1.00 = 2 Bid Credits
$10.00 = 20 Bid Credits
$25.00 = 60 Bid Credits ( +1 free)
$30.00 = 75 Bid Credits ( +2 free)
$50.00 = 120 Bid Credits ( +3 free)

You are also awarded Free Auction Credits for a valid Friend Referral who signs up and purchases a credit package.

Q5. How do I bid?

A5. If you bid the lowest price you will not necessarily win the auction. The winner of the auction will be the person who has bid the lowest unique price.

Q6. What is a Unique Bid?

A6. A bid is unique when there hasn't been another bidder bidding the same amount. A lowest unique bid wins each auction.

Q7. How can I increase my chances of winning?

A7. ReverseBay auctions are different from regular auctions, giving everyone an equal chance of winning every auction.

The winning bid will never be more than the max price set for each auction.

The number of bids allowed on each auction is set before the auction begins.

There are no methods by which a bidder can gain an advantage over other bidders; all bids are kept hidden until the end of each auction.

The only way to increase your chances of wining is to bid multiple times, obviously someone who bids five times have more of a chance of winning than someone who bids once.

If you bid multiple times on the same auction, you are increasing your chances of winning that auction by covering a wider range of bids.

Q8. When can I submit bids?

A8. Bidders may submit valid bids at anytime of day or night that an auction is still open.

Q9 Can I submit more than one bid per auction?

A9. Yes you can! The number of valid bids for a given auction is limited to the required number of valid bids as displayed for each auctioned item.

There is no limit to the number of valid bids a member may submit for an auctioned item.

Q10. How are successful bids determined?

A10. Upon receipt of the required quantity of valid bids, ReverseBay will review all valid bids and identify the successful valid bid.

The Bidder that submitted the lowest unique valid bid will win the product. The successful Bidder will receive a notification email directing them to confirm their order within five business days.

In the event that an auction has no unique valid bids, the Bidder that first submitted the lowest non-unique valid bid will win the product.

Q11. How can I see what the winning bid was in an auction?

A11. Members may review auction winning, and all other bids, for successfully closed auctions by clicking on the 'Results' link on the website. Bidders may also review the status of any auction for which they submitted a valid bid by clicking on the Browse link

Q12. I tried to submit a bid but it kept telling me "my bid is higher than the max price". What am I doing wrong?

A12. Bids cannot exceed the max Auction price as indicated for each item auctioned on the website.


Q13. Can I cancel or change my bid after it has been submitted and confirmed?

A13. All valid submitted bids are final and cannot be cancelled or changed. Any question regarding the validity of a bid should be submitted by clicking on the Contact Us link.

Q14. When do the auctions end?

A14. The auctions either end when the maximum number of bids has been reached or the end date has been reached. However, if an auction has reached its end date, but the minimum number of bids has not been reached, it may be extended.

Q15. What is a 'bid credit'?

A15. Credits are our way of making the bidding process easier for you. It also allows you to earn credits by referring friends or buying large amounts of credits.

Q16. What is the administration/handling fee?

A16. The administration/handling fee (also known as the Bid Credit) varies from auction to auction and generally ranges from 1 credit to 100credits.

Q17. How much will the postage and packaging be on each item?

A17. If you live in Australia, and the goods are to be delivered to an address in Australia, shipping is FREE!! Unless stated in the auction details.

If the item is to be delivered elsewhere or you require special delivery instructions above and beyond our normal posting procedures you may incur extra fees as described in the Terms and Conditions.

Q18. How do I receive the product if I am the successful Bidder?

A18. Successful Bidders will receive an email notification. Upon receipt of the winning bid amount from the winning bidder, the item will be shipped to the address on record for the successful Bidder. All items will be shipped standard ground shipping via a carrier of ReverseBay's choosing.

Q19. Are any of the items used or refurbished?

A19. All auctioned items are new and include the full manufacturer's warranty. Unless otherwise stated.

All Bidders and the public in general will be notified of the change at that time. Look in the auctions details section of any listed auction, if the goods/products are used, refurbished or pre-sold items this is where you will be notified.

Q20. I am the winning bidder of a vehicle how do I take possession?

A20. New vehicles will be bought and paid for from a local dealership to us, it is your responsibility to arrange collection/delivery from the dealership. If the vehicle can be sourced from a dealership of your choice close to you for the same price we have negotiated (not necessarily the Normal RRP, we may have negotiated a discount) We may choose to purchase the vehicle from the dealership of your choice; this is purely at ReverseBay's discretion.

Q21. Do you offer a cash alternative?

A21. At ReverseBay's discretion we offer a cash/cheque alternative to any winning auction, this cash alternative is no less than 60% of the auctions listed Normal RRP.

Q22. Can I review the auctions I've entered?

A22. By clicking on the My Account link on at the top of the page.

Q23. I don't have a credit/debit card or paypal account. Can I pay using a cheque?

A23. Yes you can pay using a cheque, For this event you have to contact to admin for more information.

Q24. How do I cancel my membership?

A24. If you wish to cancel your membership with ReverseBay, simply fill out the Contact form on this site with the request to cancel. Please keep in mind you will lose any and all bid credits you have in your account, all bidding history, and you will no longer receive Bid Watch or Bid Alert messages. You may, if you choose sign up at any time in the future, but you will be starting afresh with no bid credits or ReverseBay history.

Q25. Why can't I log in?

A25. You must first register and confirm your registration via email to log in.

Q26. It says my email address is invalid when I try logging in.

A26. Make sure you're using the valid email address that was used when you registered. If you changed your email address in 'My Details' then you must log in with your new one. Also make sure your email address is in the correct format.

Q27. Are all payments secure?

A27. Yes. All payments are handled through PayPal, which is a highly respected online payment gateway and is totally secure.

Need more answers? Contact ReverseBay.